🚚 Shipping & Delivery Policy

Thank you for visiting and shopping at Thirumani. Below are the terms and conditions that constitute our Shipping Policy.

📦 Domestic Shipping Policy

Shipping Time: All orders are processed within 1–3 business days.

Delivery Time: Estimated delivery is 3–7 business days after dispatch.

Delivery Charges: Shipping charges are calculated at checkout and may vary based on your location.

Note: Orders are not shipped or delivered on weekends or holidays.

🌍 International Shipping Policy

We currently do not ship internationally. For special requests, please contact our support team.

🚨 Delays or Issues

If we experience a high volume of orders, shipments may be delayed by a few days.

Delivery delays can occasionally occur due to courier service issues or weather conditions.

If there will be a significant delay, we will notify you via email or phone.

📫 Order Tracking

Once your order has shipped, you will receive a tracking number via email or SMS. The tracking number will be active within 24 hours.

🛑 Incorrect Address

Please ensure your delivery address is correct before placing the order. We are not responsible for failed deliveries due to incorrect or incomplete addresses.

📞 Contact Us

If you have any questions about your order or shipping, please contact us:

Email: sales@thirumani.co.in

Phone: +91-9965346775

📄 Terms & Conditions

Welcome to Thirumani. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By placing an order on our website or availing our services, you accept these terms in full. If you disagree with any part of these terms, please do not use our services.

2. Services & Products

We offer:

Home Decor Products – handcrafted, custom-made, or curated items for home aesthetics.

Service-Based Offerings – including installations, consultations, or interior setup.

All products and services are subject to availability.

3. Orders & Payments

Orders must be paid in full at the time of purchase.

Prices are listed in INR and may change without prior notice.

Once an order is placed, it cannot be canceled or modified.

4. No Refund / Return Policy

As our offerings include custom services and home décor items, we do not accept returns or offer refunds once the order has been confirmed and payment is processed.

Please ensure you review all product details and service descriptions before placing your order.

5. Shipping & Delivery

Refer to our Shipping Policy for detailed information on delivery timelines and conditions.

6. Intellectual Property

All content on our website — including images, logos, text, and product designs — is the property of Thirumani and may not be used or reproduced without permission.

7. Limitation of Liability

We are not liable for:

Delays caused by third-party delivery services

Any indirect or consequential losses arising from use of our products/services

8. Governing Law

These terms are governed by the laws of India, and any disputes will be handled under the jurisdiction of Coimbatore, Tamil Nadu.

9. Contact Us

For any questions or support, please reach out to us:

Email: sales@thirumani.co.in

Phone: +91-9965346775

❌ Cancellations & Refunds Policy

Last updated: April 20, 2025

At Thirumani, we take pride in offering personalized services and curated home décor products. Please read our cancellation and refund policy carefully before placing your order.

🔁 Order Cancellations

Once an order is placed, it cannot be canceled.

We begin processing immediately to ensure timely delivery and service execution.

Requests to modify or cancel an order will not be entertained.

💸 Refund Policy

No refunds will be issued under any circumstances once an order has been confirmed and payment has been processed.

This policy applies to both products and services offered by Thirumani.

We encourage customers to review product details and service scope thoroughly before ordering.

⚠️ Exceptions

In the rare case of:

Incorrect product delivery

Service not rendered due to our internal issue

Please contact us within 48 hours of the issue. Our team will evaluate the situation and respond with a resolution where applicable.

📞 Contact Us

If you have any concerns or questions about your order, feel free to contact us:

Email: sales@thirumani.co.in

Phone: +91-9965346775

🔒 Privacy Policy

At Thirumani, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or interact with our services.

1. Information We Collect

We may collect the following information when you place an order or contact us:

Name

Email address

Phone number

Shipping address

Payment details (handled securely via Razorpay)

Any other information you voluntarily provide

2. How We Use Your Information

We use the information collected to:

Process and fulfill your orders

Provide customer support

Send updates, invoices, and order confirmations

Improve our services and website experience

Comply with legal and regulatory requirements

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Payment Security

All payment transactions are processed securely through Razorpay. We do not store your credit/debit card details on our servers.

4. Cookies & Tracking

Our website may use cookies to:

Improve website functionality

Analyze visitor behavior

Personalize your experience

You can disable cookies in your browser settings, but some features of the site may not function properly.

5. Third-Party Services

We may use trusted third-party services for:

Payment processing (Razorpay)

Order fulfillment

Communication (e.g., email or SMS)

These providers have their own privacy policies which govern how they handle your data.

6. Data Protection

We take reasonable precautions to protect your information:

Secure servers

Limited access to customer data

Encryption of sensitive data during transmission

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access your personal data

Request corrections

Request deletion (subject to legal or business requirements)

To exercise any of these rights, contact us using the details below.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: sales@thirumani.co.in

Phone: +91-9965346775